THERMOFORA provides a manufacturer's warranty on all vacuum forming and thermoforming equipment sold. This policy outlines the coverage, exclusions, and process for warranty claims.
All THERMOFORA machines are covered by a 12-month warranty from the date of delivery, unless otherwise stated in your order confirmation.
The warranty covers manufacturing defects only — faults arising from materials or workmanship that existed at the time of delivery. This includes components that fail under normal operating conditions due to a factory defect.
Warranty support is provided through remote diagnostics. Upon receiving your claim, our technical team will assess the issue remotely (via photos, video, or a call) to confirm the defect and determine the required part.
If a defect is confirmed, replacement parts will be shipped to you at no cost. On-site technician visits are not included under standard warranty support; installation of replacement parts is the customer's responsibility, guided by documentation and remote support from our team.
To submit a claim, contact us at thermofora@gmail.com with your order number, a description of the issue, and supporting photos or video. Our team will respond within 1 business day to begin diagnostics.
THERMOFORA's liability under this warranty is limited to the repair or replacement of defective parts. We are not liable for indirect losses, including lost production time or revenue resulting from equipment downtime.
Questions about a warranty claim?
thermofora@gmail.comWe'll get back to you right away.